SPEAKING

  

      SPEAKING


  1. Stas (Customer Service):
    Good morning. Customer Services. How can I help you?


  1. Edwin (Customer):
    Hello, I’m calling because I have a problem with a product we received.


  1. Stas:
    I’m sorry to hear that. May I ask what the problem is, please?


  1. Edwin:
    Yes, yesterday we received an Intel Pentium processor, but it has a defect. The cooling system doesn’t work.


  1. Stas:
    I’m very sorry about that. Let me take some details. What’s the name of your company?


  1. Edwin:
    Magic Electrics.


  1. Stas:
    Thank you. And your customer number?


  1. Edwin:
    It’s ME357.


  1. Stas:
    Can I have the name of the contact person?


  1. Edwin:
    Jake Ronalds.


  1. Stas:
    Thank you. Do you have the invoice number?


  1. Edwin:
    Yes, it’s 007865.


  1. Stas:
    Great. And just to confirm, the product is an Intel Pentium processor, correct?


  1. Edwin:
    Yes, that’s right.

  2. Stas:
    Is the product still under warranty?


  1. Edwin:
    Yes, it is. It was delivered recently.


  1. Stas:
    Thank you for the information. I apologize for the inconvenience. We can offer to replace the item or send a technician to check it. Which would you prefer?


  1. Edwin:
    I think a replacement would be better.


  1. Stas:
    Of course. We will arrange to replace the item as soon as possible. We can also collect the faulty product for repair.


  1. Edwin:
    That sounds good. Thank you.


  1. Stas:
    You’re welcome. Again, we’re very sorry for the problem. If you need anything else, please let us know.


  1. Edwin:
    Thanks for your help. Goodbye.


  1. Stas:
    Goodbye.

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