SMX1 2025-2026

          SPEAKING Stas (Customer Service): Good morning. Customer Services. How can I help you? Edwin (Customer): Hello, I’m calling because I have a problem with a product we received. Stas: I’m sorry to hear that. May I ask what the problem is, please? Edwin: Yes, yesterday we received an Intel Pentium processor, but it has a defect. The cooling system doesn’t work. Stas: I’m very sorry about that. Let me take some details. What’s the name of your company? Edwin: Magic Electrics. Stas: Thank you. And your customer number? Edwin: It’s ME357. Stas: Can I have the name of the contact person? Edwin: Jake Ronalds. Stas: Thank you. Do you have the invoice number? Edwin: Yes, it’s 007865. Stas: Great. And just to confirm, the product is an Intel Pentium processor, correct? Edwin: Yes, that’s right. Stas: Is the product still under warranty? Edwin: Yes, it is. It was delivered recently. Stas: Thank you for the information. I apologize for the inconveni...

 DEPARTMENTS accounts departament:departament de comptes customer relatinons departament:departament de relacions amb els client human resources departament:departament de recursos humans IT maintenances department:departament de manteniment de informatic sales and marketing departamen:departamen de vendes de marketing CUSTOMER SERVICE charge:carrec complaint:queixa  customer number: numero de client dameged:danyat discuss it:comentar-ho enquiry get back to you:consulta,ens posarem en contacrte amb vostre. hold the line :aguantar la linia  opening times:horari d'obertura overcharge :sobrecarrec quote :quita satisfef:satisfet shipping date: data d'enviament COMPLAINTS assist:assistencia at our expense:a carrec nostre check my records:revisar els meus registres compensation:compensacio credited our account:abonat al nostre comptes defect:defecte doesn't fit:no encaixa error:error faulty part:peça defectuosa losing business:perdua de negoci lost in the post:perdut al correu ...

  vocabulary builder PHONE CALLS as soon as possible : lo antes posible          on the line:en linia avoid:evitar                                                   professional:profesional be careful:ten cuidado                                  put you through:hacerte pasar calle:calle                                                     remind:recordar contact:contacto                                           repeat:repetir dial a number:marcar numero                   ...

  Working with Vocabulary 5.  no signal message · volume control · control panel · mute box · loose connection · power button  5.1 - You use the power botton to switch the computer on.  5.2 - You use the volume control to turn the sound up or down.  5.3 - I think there's a loose connection in the switch. Sometimes it works and sometimes doesn't.  5.4 - Go to the control panel and click on the sound icon, then click on internal speaker .  5.5 - If you select the mute box , you won't de able to hear anything.  5.6 - A no signal message means the computer is not connected to the monitor. 6.   6.1 - Press and hold  6.2 - Restart  6.3 - Make sure  6.4 - Reopens  6.5 - Replace 7.  7.1 - You should log off your e-mail account when you're finished.  7.2 - My computer went for repair and now i must reinstall some programs.  7.3 - Now, the fan isn't working. I have to reopen the case.  7.4 - Chec...

 TROUBLESSHOOTING control panel:panel de control               no signal message:mensaje sin señal loose connection:conexion suelta         power button:boton de encendido mute box:caja de silencio                     volume control:control de volumen VERBS   freeze:conjelar                                   reinstall:reinstalar log off make sure: cerrar sesion        reopen:reabrir press and hold:asegurarse de          replace:reemplazar reconnect. reconectar                        restart:reanudar                                               ...

 -ORDERING- Delivery date:fecha de entrega                            payment date:fecha de pago Give a discount:ofrecer descuento                       payments:pagos goods:productos                                                    price:precio invoice:factura                                                       price per unit:precio por unidad out of stock:agotado quality:calida quantity:cantida subtotal:total VAT:IVA -PAYMENTS- Account:cuenta          credit card:tarjeta de credito Cahs:efectivo             postage nd handli...